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Customer Trust

Introduction​

The Customer Trust module helps you build and maintain trust with your customers through transparency and proactive security communication. Respond to security questionnaires efficiently, showcase your security posture, and communicate status updates.

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Key Features​

Trust Center

Public-facing portal showcasing your security certifications, policies, and compliance status

Security Questionnaires

Efficiently respond to customer security assessments with AI-assisted answers

Status Page

Communicate system status and incidents to customers transparently

Document Sharing

Securely share security documentation with prospects and customers

Why Customer Trust?​

The Sales Challenge​

Security reviews are increasingly common in B2B sales:

  • 76% of enterprises require security assessments before purchase
  • Average 2-4 weeks spent on security questionnaires per deal
  • Lost deals due to slow or incomplete security responses

The Solution​

Bastion's Customer Trust module:

  • Reduces response time from weeks to hours
  • Maintains consistency across all responses
  • Builds credibility with proactive transparency
  • Scales your security team's capacity
  • vCISO support — your vCISO can review questionnaire responses and help set up your Trust Center

Module Components​

Trust Center​

A branded, public-facing portal for your security information:

  • Company security overview
  • Compliance certifications (SOC 2, ISO 27001, etc.)
  • Security policies and documents
  • Subprocessor list
  • Contact information

Learn more about Trust Center →

Security Questionnaires​

Streamlined questionnaire response workflow:

  • Import questionnaires in various formats
  • AI-assisted answer suggestions
  • Answer library from previous responses
  • Collaboration tools for team responses
  • Export in customer-required format

Learn more about Security Questionnaires →

Status Page​

Real-time system status communication:

  • Current system status
  • Incident history
  • Scheduled maintenance
  • Subscriber notifications

Learn more about Status Page →

Getting Started​

  1. Set Up Trust Center

    Configure your public trust center with company information and certifications.

  2. Upload Documents

    Add security policies, certifications, and other relevant documents.

  3. Configure Status Page

    Set up your status page with monitored services.

  4. Build Answer Library

    Start building your questionnaire answer library.

Use Cases​

Enterprise Sales

Accelerate enterprise deals by providing comprehensive security information upfront. Share your Trust Center link in the sales process.

Customer Onboarding

Satisfy customer security requirements during onboarding with ready-to-share documentation.

Vendor Assessments

Respond to annual vendor security assessments efficiently using your answer library.

Incident Communication

Keep customers informed during incidents through your status page.

Next Steps​

Trust Center

Set up your public trust portal

Questionnaires

Start responding to questionnaires